Account

• About the Help Center
• How do I create an account?
• Why is my email already in use?
• How do I log in?
• How do I change my account details?

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Subscription

• How much does a New Faith Network subscription cost?
• How do I start my subscription?
• How does the trial period work?
• How do I change my subscription?
• How do I pause my subscription?

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Payments

• How much does a New Faith Network subscription cost?
• Why do I have to pay a few cents when starting my free trial?
• Payment methods
• When is payment collected?
• How to use your voucher or promo code

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Smart TV, Mobile App & Website

• How do I download the app?
• How can I watch using an HDMI cable?
• How do I use Profiles?
• How do I turn on subtitles?
• How does Apple AirPlay work?

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Troubleshooting

• Why can I only watch trailers?
• Film wont start
• Why does my film not keep stopping?
• Why is a series / film not showing up?
• How do I clear the cache?

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Frequently Asked Questions (FAQ)

• What is New Faith Network?
• How can I contact customer support?
• I have a Question / feedback about a film or series on New Faith Network
• What is the resolution of films on New Faith Network?
• Can I request a new film or series?

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