How can we help you today?

FAQ 5

• I only see a black or white screen
• How to use my ChromeCast?
• I want to make a change to my account
• I didn't receive an activation link
• Why am I only able to pay with a creditcard?

Read about New Faith Network 8

• What is New Faith Network?
• How long does it take for New Faith Network to answer my question?
• Which memberships does New Faith Network offer?
• How does the 14-day trial period work?
• Can I save or download the videos of New Faith Network?

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Using New Faith Network 6

• How can I watch New Faith Network on my television?
• On what devices can I watch New Faith Network?
• Which internet browser can I use?
• In which countries can I access New Faith Network?
• On how many devices can I watch New Faith Network at the same time?

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Payment and costs 6

• I've got a voucher or promotional code
• What is the cancellation period of New Faith Network?
• When will I be charged?
• What are the costs of New Faith Network?
• Why do I have to pay 0,02GBP/0,03EUR to start my free trial period?

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Solving Problems 8

• Why do I see an image, but not a playbutton?
• I only see a black screen on my Samsung Phone or tablet.
• How do I delete cache?
• I've got a voucher code, but can't enter this on my profile
• Why is New Faith Network not working?

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Configuring my account 9

• How can I create an account?
• How can I end my membership?
• I've forgotten my password. Now what?
• How do I log in?
• How can I change my details?

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