Frequently asked questions

• How can I watch New Faith Network on my television?
• On what devices can I watch New Faith Network?
• How can I end or pause my membership?
• What is the cancellation period of New Faith Network?
• How does Google Chromecast work?

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General Questions

• What is New Faith Network?
• When is Customer Service of New Faith Network available to answer my question?
• There is an issue with my account
• Which internet browser can I use?
• Can I save or download the videos of New Faith Network?

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Membership

• I am not a customer, how do I register?
• I've forgotten my password. Now what?
• How can I change my details?
• I have forgotten my password or I want to change my password
• How do I use subtitles?

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Payment and costs

• I've got a voucher or promotional code
• When will I be charged?
• How much does New Faith Network cost?
• Why do I have to pay 0.03GBP/0.02EUR/0.04 AUD/0.04 NZD to start my free trial period?
• Which payment methods do we have?

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Technical Solutions

• Why does Chromecast not work with iPhone or iPad?
• How do I use user profiles?
• Why do I see an image, but not a playbutton?
• How do I delete cache?
• Why is my television's internet browser not working?

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Smart TV

• Watching New Faith Network on your Apple TV
• Watching New Faith Network on your Samsung TV
• New Faith Network on your Android Television
• Watching New Faith Network on your LG Television
• Watching New Faith Network on Other Televisions

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