About the Help Center


Welcome to New Faith Network! 


Your subscription is your gateway to great films and series in a growing library of inspiring stories, available whenever you want to watch.


This Help Center is designed to help you get the most out of your viewing experience. You can learn how to add subtitles in your preferred language, download films and series to watch while you're away, and much more. And when technology doesn't quite cooperate, our step-by-step support articles will help you get things up and running again.


To make things easy to navigate, we've organized the help center into six sections:


  • Account: Learn how to manage your profile, settings, and login details.
  • Subscription: Find out how to start, change, pause, or cancel your subscription.
  • Payments: Learn how to view billing information, invoices, and payment methods.
  • Smart TV, Mobile App & Website: Get guidance on using New Faith Network across all your devices.
  • Troubleshooting: Find solutions to common technical issues.
  • Frequently Asked Questions (FAQ): Browse quick answers to commonly asked questions.


Did you not find the answer you are looking for in our Help Center? Our customer service team is happy to help. Contact us at info@newfaithnetwork.com or submit a request by clicking the envelope icon in the corner of your screen. 


We wish you happy viewing!


Account | Subscription | Payments | Smart TV, Mobile App & Website | Troubleshooting | Frequently Asked Questions (FAQ)

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