Troubleshooting

Why can I only watch trailers?
If you have pressed play and are only seeing trailers instead of full films, you may need to first start a subscription.  For more information on how t...
Thu, 20 Aug, 2026 at 4:23 PM
Film wont start
Few things are more frustrating than a loading screen. Fortunately on New Faith Network, films should usually start playing within a few seconds, although l...
Thu, 20 Aug, 2026 at 11:05 PM
Why does my film not keep stopping?
Is your movie playing more like a slideshow than a blockbuster? This is often caused by a network connection issue. First, check your internet connection b...
Thu, 20 Aug, 2026 at 11:05 PM
Why is a series / film not showing up?
Are you trying to rewatch that film you enjoyed last year, but is it no longer on New Faith Network?  Sometimes titles leave our library to make room...
Sat, 22 Aug, 2026 at 11:23 PM
How do I clear the cache?
Sometimes a website gets new content, but your browser insists on showing you the old version. It's like turning up to a cinema and finding last week...
Thu, 20 Aug, 2026 at 11:03 PM
Why does the internet browser on my TV not work?
Your Smart TV may be smart, but its internet browser can sometimes be stuck in the past! Many TV browsers are limited or outdated, which means they don&#...
Thu, 20 Aug, 2026 at 11:03 PM
How do I fix network issues?
If New Faith Network is loading slowly, videos keep stopping, or you are seeing messages like "Cannot connect", your internet connection may be ca...
Thu, 20 Aug, 2026 at 11:02 PM
Why can't I use my Facebook login anymore?
It is no longer possible to log in or create an account using Facebook. If you previously used Facebook to access your account, don't worry, you can con...
Thu, 20 Aug, 2026 at 10:59 PM
How do I delete my cookies
What are cookies? Cookies help your browser remember things. They're usually helpful, as they keep things running smoothly and help pages load faster. ...
Thu, 20 Aug, 2026 at 10:58 PM