How can I contact customer support?

Whether you're having trouble streaming, can't find what you're looking for, or just have a question, our support team is here to help.


You can reach us by clicking the envelope below, sending an email to info@newfaithnetwork.com, or by contacting us through our social media channels, such as Facebook. We're always happy to hear from you!


To help us solve the issue a little faster, please include:

  • The email address linked to your New Faith Network account
  • A short description of the issue
  • The title of the movie or series you're having trouble with (if applicable)
  • Any error messages you see
  • Screenshots or photos of the issue
  • The device you're using (Smart TV, phone, tablet, laptop, etc.)
  • The app or browser you're watching on
  • The date and time the issue occurred

The more information you can provide, the faster we can investigate and help find a solution. 


We're looking forward to helping you get back to enjoying your favorite movies and series.


Account | Subscription | Payments | Smart TV, Mobile App & Website | Troubleshooting | Frequently Asked Questions (FAQ)

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