Solving Problems

Why doesn't my ChromeCast work in combination with my iPhone or tablet?
We support the ChromeCase functionality on the iPhone and iPad only through the New Faith Network app. This app can be downloaded here in the ISO store.  U...
Thu, 14 Nov, 2019 at 5:34 PM
Why do I see an image, but no playbutton?
Are your abroad?  The website of New Faith Network detects your IP-address. If your IP-address doesn't originate from the Netherlands, Belgium, Luxemb...
Thu, 14 Nov, 2019 at 5:52 PM
Samsung Phone or tablet doesn't work. I only see a black screen.
Users of Samsung devices can experience problems with our website. This occurs because Samsung devices are programmed to be used with a Samsung browser. The...
Thu, 14 Nov, 2019 at 6:24 PM
Delete cache
What is cache?  Cache is a storage space where frequently used data are stored temporarily to provide a faster access. On your computer this means the temp...
Thu, 14 Nov, 2019 at 6:04 PM
I've got a voucher code, but can't enter this on my profile
I'd like to enter the vouchercode!  You've received a voucher code? If you have a paid subscription with New Faith Network, you can enter a vouch...
Thu, 14 Nov, 2019 at 6:27 PM
Why doesn't New Faith Network work?
If NFN doesn't work you could be experiencing problems with your internet connection, your device or your account. To proceed, check first if an error-...
Thu, 14 Nov, 2019 at 5:36 PM
My subtitles are too small, how is that possible?
Some of the users who visit our website through the iPad, experience subtitles that are too small when they want to watch a movie on Fullscreen. This proble...
Thu, 14 Nov, 2019 at 6:00 PM
Why doesn't the internetbrowser of my television work?
A lot of smart-tv's nowadays have an internet browser. Unfortunately this is a limited browser which isn't supported by our website. This is why o...
Thu, 14 Nov, 2019 at 5:57 PM
How can I solve my network problems?
One of the most common problems that occur watching New Faith Network is caused by a weak or bad network connection. Videos often buffer or load for a long ...
Thu, 14 Nov, 2019 at 5:45 PM
Why does NFN say my account is already in use?
Are you logged in with your account on multiple devices? Or did you share your login information with friends or family?  It's possible that your acco...
Thu, 14 Nov, 2019 at 5:40 PM