Do you only see trailers instead of films or series? On New Faith Network you will only see trailers if you have not yet created an account.
Do you already have an account? Then it could be that you are not logged in or that you have not yet completed your registration.
We explain here how you can easily create an account: How do I register?
If you have followed all three steps, your registration is complete and you can enjoy all films and series.
You can check if you have an account yourself. Go to your profile on New Faith Network and look under the heading 'Subscription'.