Why have I been charged the wrong amount?

Do you think you've been charged the wrong amount? Don't worry, we're happy to take a closer look.


Simply send our support team an email at info@newfaithnetwork.com with a brief explanation of what seems incorrect. 


Before getting in touch, it's worth keeping in mind that New Faith Network offers three different subscription types, so you may simply have signed up to the wrong subscription:

  • Monthly subscription – billed every month and can be cancelled at any time.
  • Annual subscription (paid monthly) – a one-year commitment paid in 12 monthly installments.
  • Annual subscription (paid upfront) – one payment covering the entire year.


If you believe you selected the wrong subscription type, just let us know. We're happy to check whether we can still change your subscription for you.  

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